Question 1

How do I reach customer service?

Accepted Answer

Just contact "hg-kakteen@outlook.de" via email. We are at your disposal 24 hours a day.

Question 2

What happens if goods arrive damaged?

Accepted Answer

We will be happy to send you a replacement if the plants or seeds are damaged during transport and the shipment is not outside the EU.

Question 3

Can I return goods?

Accepted Answer

Yes, you can return goods that you don't like if you don't like them. The plant only has to be as undamaged as it was when you received it.

Question 4

Can I buy other plants and seeds than those available in the shop?

Accepted Answer

In principle yes. We always try to have a large selection of old plants and seeds available. Not all of them are in the online shop. For particularly large plants or larger quantities, simply send an inquiry to our e-mail address "hg-kakteen@outlook.de"!

faq

Frequently asked questions

How do I reach customer service?

What happens if goods arrive damaged?

Can I return goods?

Can I buy other plants and seeds than those available in the shop?

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